Frequently Asked Questions
Everything you need to know about your Lumin beauty journey.
When will my Lumin order arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
Are Lumin products cruelty-free?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and we never test our formulas on animals.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund within 30 days of delivery.
Are your products suitable for sensitive skin?
Absolutely. Our formulas are dermatologist-tested and crafted with gentle, high-quality ingredients specifically designed to be safe for sensitive skin types.
How can I track my package?
Once your order ships, you will receive an email with a tracking link. You can also track your status by logging into your account on our website.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.